Compliance Officer Strategies for the Changing Text Archiving and Call Monitoring Landscape
Throughout the years, corporate communication compliance as a function and company culture have grown more complex. The nuances involved in communication compliance involve the changes in employee behavior and shifting technological makeup as the primary drivers.
These have motivated corporate executives and critical regulators to demand a more proactive role for compliance officers. This demand mainly involves demonstrating more control over internal communications, such as tighter text archiving policies and a more efficient WhatsApp call recording and monitoring system.
Aside from their role to capture voice calls and business-related text messages, compliance officers are also fulfilling related roles involving initiatives in cross-division collaboration. This initiative aligns w...